DimaDiam – Privacy Policy

This Privacy Policy describes how DimaDiam ("DimaDiam," "we," "us," or "our") collects, uses, and shares personal data of users ("you") online through our websites and offline, including through customer support channels, in-person events, or other activities. This Policy outlines the types of personal data we collect, how we use and protect it, and your rights regarding your information.

Information We Collect

We collect information in several ways:

• Information you provide when you register, shop, contact us, or participate in promotions (e.g., your name, address, phone number, email, gender, product preferences, reviews, account profile info).

• Transaction and billing information (e.g., payment method details and delivery addresses).

• Records of your communication with us (e.g., emails, messages, customer service interactions).

• Participation data (e.g., contests, surveys, special events).

• Automated data collection through cookies and similar technologies (e.g., pages viewed, link clicks, device type, IP address, browser type, location data with consent).

We may combine information collected online with information you give us offline, such as in pop-up events or in-person purchases.

How We Use Your Information

Depending on your interaction with DimaDiam, your personal data may be used for:

• Fulfilling your orders and managing your account.

• Customer service and responding to your inquiries.

• Personalizing your experience based on your browsing and purchasing habits.

• Improving our site, services, and products.

• Sending you marketing communications with your consent.

• Conducting market research and surveys.

• Detecting and preventing fraud and ensuring security.

• Complying with legal obligations.

Legal Bases: We rely on contractual necessity, consent, legitimate interests (business improvement and marketing), and legal compliance.

Sharing of Personal Data

We share your information in specific circumstances:

• Third-party service providers (e.g., payment processors, logistics, hosting, analytics, marketing partners).

• Professional advisors (e.g., legal, accounting, insurance).

• Advertising and analytics services (e.g., cookies and similar technologies used to deliver targeted ads and measure performance).

• As required by law (e.g., legal compliance, government requests).

Our partners are required to handle your personal data securely and lawfully.

Your Rights and Choices

You can:

• Update or correct your account information.

• Unsubscribe from marketing emails at any time via the unsubscribe link.

• Adjust your browser settings to control cookies.

• Request access, correction, or deletion of your personal data by contacting us at dimadiam@gmail.com.

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, you have additional rights under GDPR, including rights to object to or restrict processing.

Data Security

We take your privacy seriously. DimaDiam uses industry-standard encryption (TLS), secure servers, access controls, and other technical and organizational measures to protect your information. However, no system can guarantee 100% security.

If you believe your data has been compromised, please contact dimadiam@gmail.com immediately.

International Data Transfers

Your data may be stored or processed in countries outside your own. If you are in the EEA, UK, or Switzerland, we ensure appropriate safeguards (such as EU Standard Contractual Clauses) are in place.

Children's Privacy

Our Services are not intended for individuals under the age of 13. If you believe we have collected data from a child, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will post the updated version on our website and indicate when it was last revised.

 

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or your data, please contact us:

Email: dimadiam@gmail.com