Shipping Policy

DimaDiam – Shipping Policy

Thank you for shopping with DimaDiam! Below you will find all the details regarding our shipping process.


Order Processing

Due to high demand, orders are processed in the order they are received. Dispatch typically takes 2 to 5 working days.
Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address is correct, complete (including house number, street name, and postal code), and up-to-date.
We are not responsible for shipments sent to incorrect or incomplete addresses provided at checkout.


Delivery Time Estimates

🌍 We ship worldwide with secure and fast shipping!

Destination Estimated Delivery Time
Europe 2–3 weeks
Australia & USA 2–4 weeks
Rest of the World 2–6 weeks

Please note: Delivery times are estimates and can vary depending on customs clearance and local postal services.


Delivery Delays

We always aim to deliver quickly, but occasionally there may be delays due to customs inspections, local postal service inefficiencies, or peak periods (e.g., holidays).

If your order has not arrived after the estimated delivery time:

  1. Double-check the delivery address you provided at checkout.

  2. Check your mailbox and any delivery notification cards. Sometimes packages are held at your local post office if delivery was attempted.

  3. Ask neighbors or nearby locations (building management, etc.) if they have accepted the parcel on your behalf.

  4. If the parcel is still missing, contact us at dimadiam@gmail.com, and we will assist you.


Customs, Duties & Import Taxes

By placing an order with DimaDiam, you agree to be responsible for:

  • Original shipping charges.

  • Any applicable customs, import duties, taxes, or fees imposed by your country.

  • Return shipping costs for undeliverable or refused packages.

We are not responsible for delays caused by customs processes in your country.


International Deliveries

Please be aware that international shipments may experience additional delays due to customs checks or slower local delivery services, particularly during busy periods like Christmas and public holidays.

We appreciate your patience and understanding!


Questions?

If you have any questions regarding your order or shipping, feel free to reach out to our customer service team:
📧 Email: dimadiam@gmail.com